Return and Refund Policy

Last updated: 2026

At Mine Vault Store, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

We accept returns within 14 days of delivery. To be eligible for a return:

• The item must be unused and in the same condition that you received it.

• The item must be in its original packaging.

• Proof of purchase or order confirmation is required.

If these conditions are not met, we may be unable to process your return.

Damaged or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the item and packaging.

Once verified, we will offer one of the following solutions:

• A replacement item

• A refund

• Store credit

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original payment method within 5–10 business days, depending on your payment provider.

Non-Returnable Items

Certain items may not be eligible for returns, including:

• Used products

• Items damaged due to misuse

• Items returned without prior contact

Return Shipping

Customers may be responsible for return shipping costs unless the product arrived damaged or incorrect.

Shipping costs are non-refundable.

Order Cancellation

Orders can only be canceled within 12 hours of purchase. After this period, orders may already be processed for shipping and cannot be canceled.

Contact Us

If you need to request a return or have any questions, please contact us:

Mine Vault Store
Email: minevaultstore@gmail.com